Q: Free shipping on orders over $75 and Military Addresses
A: In order to select free shipping, the order must have a total of $75 before taxes and after discounts.
Q: Do you ship outside the U.S.?
A: Yes, but only to locations we choose to accept. Changes can be made at our discretion.
Q: When will my order ship?
A: Please allow 1-3 business days for processing time. Monday – Thursday orders placed before 12AM EST will be processed the following day. Friday – Sunday, and orders made on holidays, will be processed and shipped within 3 days of the following business day. Our working business days are from Monday – Friday. We work hard to get your order shipped out as soon as possible.
Q: How can I track my order?
A: After you receive the order confirmation email when your order is placed, you will receive a shipping confirmation email once your order has been shipped! You can also view the current status of your order by going to ‘My Account’ – ‘Orders’.
Please allow 24 hours for the shipping carrier to scan it into the system and provide an update.
We strive to offer the most expedited and reliable service. Dr. Crimmy’s V-Liquid cannot guarantee the transit and delivery times. Due to certain high volumes of packages that USPS may receive, the tracking number may not be updated within several days. Tracking information may not be updated until your package has reached your local USPS sort facility, transit location, or post office.
Q: I made a mistake on my order, can I change it?
A: Once your order has been placed you can contact us at CustomerService@DrCrimmy.com if any changes need to be made. We will do our best to accomadate changes, but we are unable to make any changes once your order has been shipped. Please make sure to double check that the shipping and billing information, as well as your selected items are correct before submitting your order. The Dr. Crimmy’s V-Liquid will not be liable for any products ordered incorrectly or for address entered incorrectly.
Q: Can I return my order?
A: Unfortunately, we do not accept returns. However, in the case you have received an incorrect item, we will provide a replacement with proof of purchase and a photo of the incorrect item.
Q: What carrier do you use for shipping?
A: We currently utilize USPS only for Shipping.
A: USPS Priority Mail –Transit time between 1-5 business days.
APO/DPO/FPO/Other Military Addresses may take up to 14 days in transit.
International orders can not be guaranteed by any set time for shipping.
Q: Can you ship to a P.O. Box?
A: We can ship to a P.O. box. Once tracking shows it has reached that box, it is considered delivered.
Q: I received my package, but it was damaged. What do I do?
A: For any claims and issues that arise you may contact the carrier directly utilizing the tracking number of your shipment.
Please send us an e-mail with your order number so we can assist you if needed.
Q: I tracked my package, and it was lost. What do I do?
A: Lost and undelivered packages are not the responsibility of Dr. Crimmy’s V-Liquid, and any issues arising from packages/shipments not received must be resolved with the postal carrier in use.
We will do our best to provide a resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.
USPS Customer Service
1-800-ASK-USPS (1-800-275-8777) to file a claim
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6PM ET
Q: How do I write a review on a product?
A: Once you’ve created an account, you’re free to leave a comment and official review on the products you love. This will help others from choosing the flavors that everyone enjoys. We always appreciate positive feedback!
Q: Are there any benefits if I create an account and opt in your mailing list?
A: Our members will receive periodic promotions and codes to enhance your shopping experience.
You will receive promotions via e-mail.