Frequently asked Questions

Q: How long does it take for me to receive my order?

A: We work Mon-Fri 8am to 5pm. Most orders made on Friday, and all orders made on Saturday and Sunday will not be shipped until Mon-Tues. This depends alot on our status from any sales we may have. We will typically have your product shipped within 3 days after your order was placed. On normal days M-T, we typically ship the next day.

Q: What is your return and exchange policy?

A: We do not accept exchanges or returns on any consumable products. If you are not satisfied with the product, contact us. We may require a photo of the product emailed to us. We will do what is fair.

Q: How do I change my shipping address?

A: If you notice you entered the wrong shipping address on your order, or you just need to change it, contact us and provide the new address. Be aware that changing your address on your account after an order is placed does not change the address for that order.

Q: How do I track the status of my order?

A: You will recieve an email as soon as we print the shipping label for your order. If you feel you did not recieve it please check your spam folder and mark it as ‘not spam’ so future notices wil not be missed.

A: You can also log into your account, go to “My Account”, “Orders”, and “View” the status for that order. “Processed” means we are still working on your order. “Completed” means your order has been mixed and shipping label printed. When there is a “Completed” status you will also see your tracking number on the same page.

Q: How do I receive customer support?

A: Fill out the form on the “contact us” page, or email us at CustomerService@DrCrimmy.com. We will respond within 24hrs, but typically as soon as possible.

Q: What do I do if I entered an incorrect shipping address?

A: Please contact us with your correct address so we can adjust it for you as soon as possible. Once it is shipped we can not change it. Be aware that changing your address on your account will not change the address on an already placed order. You still must contact us with the correct address.

Q: Do you ship to my country?

A: If you do not see your country listed on the country field on the checkout page, contact us and ask if we are allowed to ship to your country. Some countries have regulations against shipping nicotine products.

Q: Will my items come in one package?

A: In most cases, yes. Unless you have a very large order which will probably be free shipping anyways!

 

Q: What are Crimmy Bucks, and how do we use them?
A: We have a page for that. GO HERE

Q: Is my personal information safe on your website.
A: We are making security our #1 priority with this website. Brute force attacks are not possible. Access from VPN (virtual networks – or anonymous access) are blocked. Every page is encrypted using SSL. It has been passed for PCI compliance.

Q:How long does it take for me to receive my order?

A:We work Mon-Fri 8am to 5pm. Most orders made on Friday, and all orders made on Saturday and Sunday will not be shipped until Mon-Tues. This depends alot on our status from any sales we may have. We will typically have your product shipped within 3 days after your order was placed. On normal days M-T, we typically ship the next day.

Q:What is your return and exchange policy?

A:We do not accept exchanges or returns on any consumable products. If you are not satisfied with the product, contact us. We may require a photo of the product emailed to us. We will do what is fair.

Q:How do I change my shipping address?

A:If you notice you entered the wrong shipping address on your order, or you just need to change it, contact us and provide the new address. Be aware that changing your address on your account after an order is placed does not change the address for that order.

Q:How do I track the status of my order?

A:You will recieve an email as soon as we print the shipping label for your order. If you feel you did not recieve it please check your spam folder and mark it as ‘not spam’ so future notices wil not be missed.

You can also log into your account, go to “My Account”, “Orders”, and “View” the status for that order. “Processed” means we are still working on your order. “Completed” means your order has been mixed and shipping label printed. When there is a “Completed” status you will also see your tracking number on the same page.

Q:How do I receive customer support?

A:Fill out the for to the left, or email us at CustomerService@DrCrimmy.com. We will respond within 24hrs, but typically as soon as possible.

Q:What do I do if I entered an incorrect shipping address?

A:Please contact us with your correct address so we can adjust it for you as soon as possible. Once it is shipped we can not change it. Be aware that changing your address on your account will not change the address on an already placed order. You still must contact us with the correct address.

Q:Do you ship to my country?

A:If you do not see your country listed on the country field on the checkout page, contact us and ask if we are allowed to ship to your country. Some countries have regulations against shipping nicotine products.

Q:Will my items come in one package?

A:In most cases, yes. Unless you have a very large order which will probably be free shipping anyways!

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